Phone or on-site consultation
Understand the workflow, systems, manual burden, consequence, and desired result.
Pricing and scope
Start free. Pay for clarity before approving a build.
The offer is designed to keep the first decision small and clear. We first understand the handoff, then diagnose it only when needed, then price the actual implementation.
The pricing sequence
One clear decision at a time.
The first conversation is free. The diagnostic has a fixed price. Implementation and support follow the actual responsibility being approved.
Diagnostic Gap Map
Inspect one selected handoff and produce a practical operating and technical path.
Implementation
Define the outcome, systems, logic, validation, responsibilities, completion criteria, and price.
Monitoring and support
Set the maintenance, incident, response, and improvement boundary according to operational importance.
01
Free phone or on-site consultation
The first conversation is used to understand the business problem, the systems involved, the current manual handoff, the consequence, and the result the team needs. No implementation commitment is assumed.
The consultation may show that the next step is simple configuration, vendor support, a small direct fix, or a deeper diagnostic.
02
Diagnostic Gap Map: $300
When the correct path is not yet clear, the Diagnostic Gap Map follows one selected workflow, inventories the systems and repeated work, reviews connection options and constraints, and defines a recommended implementation boundary.
The map is a standalone deliverable. The business may use it internally, take it elsewhere, or continue with Results Innovations.
03
Implementation is scoped separately
A build can range from a focused connection between two supported applications to a custom service coordinating several systems, approvals, records, and exception paths. The implementation quote is based on the actual outcome rather than a generic package.
The proposal defines the systems, data, logic, environment, validation, documentation, responsibilities, exclusions, completion criteria, and price.
04
What changes the implementation price
The strongest cost drivers sit beneath the visible screens and application logos.
- Number and quality of supported connection points
- Data cleanup, matching, and duplicate rules
- Legacy systems or vendor coordination
- Branches, approvals, timing dependencies, and exceptions
- Authentication, security, hosting, and permission requirements
- Consequences of missing, duplicating, or misrouting an event
- Testing, migration, documentation, monitoring, and support depth
05
Ongoing support is optional
A stable low-risk workflow may be handed off after documentation. A critical or frequently changing integration may need monitoring, vendor-change maintenance, incident response, reconciliation, or periodic improvement.
Support is priced according to the responsibility and response boundary rather than an undefined promise of unlimited future work.
FAQ
Frequently asked questions
Is the first consultation free?
Yes. The initial phone or on-site consultation is free.
What does the $300 Diagnostic Gap Map include?
It includes one selected workflow, the systems and manual steps involved, major access and data constraints, a recommended path, and a defined implementation boundary.
Is implementation included in the $300 price?
No. Implementation is scoped and priced separately after the actual technical path and completion criteria are clear.
Are subscriptions and hosting included?
Third-party subscriptions, vendor fees, hosting, usage charges, and paid connectors are identified separately unless a proposal explicitly includes them.
Start with one handoff
Start with the free consultation, not a vague build estimate.
Describe the handoff that is costing the operation the most. We will determine the smallest responsible next step.
Set up a consultationDo not send passwords, secrets, or sensitive customer records in the first message.